There are a number of homecare management systems on the market that focus in one area such as care planning but require integration with an additional system (such as rostering) to deliver the complete solution required by home care providers.

Whilst in theory two or more software platforms that integrate with each other seem like an acceptable solution , there can be  considerable drawbacks:

  • Time drain – duplicating data entry wastes time and has the risk of errors
  • Cost – two systems often cost more and inevitably there are complicated pricing structures with added fees to access additional or new features
  • Contract conundrum – dealing with different end dates and terms complicates future termination options potentially restricting your freedom to switch
  • Integration hassles – systems from different companies rarely combine seamlessly resulting in cumbersome processes that waste both time and money
  • Learning and onboarding – implementing and learning two systems is taxing and prolongs the onboarding process, causing undue stress
  • Support struggles – when you’ve got a query who do you call? With two systems you may get passed from one software provider to the other, with increased response times and resolution delay (and we know that most other software companies’ support response times are no comparison with those of CareLineLive)

What you get with a genuine all-in-one system (like CareLineLive)

  • Simple, transparent pricing with reasonable contract lengths – you stay with us because you want to, not because you have to. Our customer partnerships are based on choice, not obligation
  • All features and functionality developed on a single unified architecture – all the constituent parts of the software are inherently ‘interoperable’ and there is a single source of ‘truth’ for all your data
  • Comprehensive reporting – information and insights available on all aspects of your business, from the financial KPIs to the care planning and compliance data you need
  • Comprehensive training and onboarding process – with outstanding ongoing support.  Check our Trustpilot reviews to see what actual customers have to say about our support
  • A system that is on the NHSx DSCR assured suppliers list – this means that the software, and company, has been thoroughly vetted to meet an ever evolving set of standards and functionality deemed by the NHS to be relevant for home care software

What should you be looking for in home care software?

We’ve put together a list of 12 things to consider when you invest in home care software ( It might just save you time, money and frustration.

And if you’d like a demo of CareLineLive, please call us on 03300 885 767. 

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