“Not only have we seen phenomenal improvements to our capacity and efficiency but the standard of care has increased. We are now better able to tailor the care services people need and deliver it at a suitable time for them. If someone needs more time we can easily flex the system to deliver that without the need to make cascading changes in what was a complex paper based system.
We’ve found the CareLineLive reporting functionality invaluable. We have total confidence in the data that is provided. We can see when each carer has arrived at the service user’s home and when they have left and ensure that each service user is given the time that they need. The reports enable us to look quite forensically at our work which has resulted in even more efficiencies and improvements to service provision better matching supply and demand.
CareLineLive is such intuitive software that after the pilot it was obvious that it would not be difficult to roll these changes out to the entire Trust. The training the Customer Support team provided our staff was excellent. We had been concerned that we might lose some of our more experienced care team due to their unfamiliarity with technology but that’s not happened. We offered training that matched their learning styles them and in some cases provided a little additional support and the feedback is now really positive.
Domiciliary care staff now have a higher degree of credibility – they love that they each have an email address and iPad – it’s really lifted the service and also helped us with recruitment.”
Alistair Fitzsimons, Senior Manager Community Social Care, South Eastern Health and Social Care Trust
